Temporary Data Entry Specialist

About the role

The Data Entry Specialist plays a critical role in ensuring the accuracy, integrity, and timely processing of participant information within PlanSmart. This position is responsible for reviewing, interpreting, and processing participant documentation across multiple operational queues while maintaining strict adherence to quality standards, compliance requirements, and service level expectations.

Responsibilities

• Process participant documentation through multiple operational work queues, including Scan Queue, Data Entry Element Queue, Fax Queue, Returned Mail Queue, Manual Audits, Gatekeeping Queue, and CAM Queue.
• Review, interpret, and validate participant documentation, including identification records, tax documents, forms, and verification materials.
• Accurately extract and enter required data elements into PlanSmart and related systems.
• Ensure all transactions meet established quality, compliance, and processing standards.
• Identify, research, and escalate discrepancies, incomplete documentation, or processing exceptions.
• Maintain data accuracy and integrity while processing high volumes of participant records.
• Support audit readiness through thorough and accurate documentation practices.
• Adhere to established service level agreements and processing turnaround requirements.
• Manage workload effectively while balancing competing priorities and deadlines.
• Follow all company policies and procedures related to data privacy, confidentiality, and information security.
• Collaborate with team members and leadership to resolve processing issues and improve operational efficiency.
• Meet and/or exceed productivity, accuracy, and quality performance expectations.

Requirements

• High school diploma or equivalent required.
• 1+ years of data entry, document processing, administrative support, or related experience.
• Experience working in production-based or high-volume processing environments preferred.
• Experience handling confidential or sensitive information preferred.
• Strong computer proficiency and experience navigating multiple systems simultaneously.
• Experience reviewing and interpreting documents for accuracy and completeness.
• Strong organizational and time management skills.
• Ability to work independently while maintaining consistent productivity and quality standards.

Skills

• Exceptional attention to detail and commitment to accuracy.
• Strong data entry skills with the ability to process information efficiently and accurately.
• Ability to interpret scanned images and extract required information from various document types.
• Strong organizational and time management skills.
• Ability to work effectively in a high-volume, deadline-driven environment.
• Analytical thinking and problem-solving skills to identify inconsistencies or missing information.
• Ability to apply processing guidelines, business rules, and compliance requirements consistently.
• Strong written and verbal communication skills.
• Ability to adapt quickly to changing priorities, processes, and business needs.
• Demonstrated accountability for quality, productivity, and overall performance.
• Ability to maintain focus and accuracy during repetitive processing tasks.
• Familiarity with PlanSmart or similar data management systems preferred.
• Strong understanding of confidentiality standards and secure handling of sensitive personal information.
• Ability to research issues, make appropriate processing decisions, and escalate exceptions when necessary.
• Commitment to maintaining a minimum accuracy standard of 99%.

Benefits

Alight offers a comprehensive total rewards package, including a competitive salary range, continuing education & training, and tremendous potential with a growing worldwide organization. Salary ranges from $35,360.00 USD to $35,360.00 USD.

Pay

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography.

Schedule

Fast-paced, production-based work environment with high volumes of document review and data entry activities. Performance is measured through productivity, quality, accuracy, timeliness, and compliance metrics. Standard operational queues are expected to be processed within established service level agreements, including a three-business-day turnaround for standard queues. CAM Queue determinations must be completed within 30 calendar days.

Work Conditions

• Requires prolonged periods of computer usage, document review, and data entry.
• Regular handling of highly sensitive participant information, including Social Security Numbers, tax documents, names, addresses, and other personally identifiable information.
• Strict adherence to data privacy, confidentiality, and security requirements is required at all times.

Application and Interview

To apply for this position, please visit careers.alight.com. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.