Temporary Customer Service Rep

Responsibilities

• Order Processing
• Accurately enter and process customer orders in company systems.
• Process routine returns, credits, and customer transactions following established procedures.
• Maintain accurate customer records and documentation.
• Customer Support
• Respond to routine customer inquiries by phone and email.
• Provide customers with order status, shipping information, product availability, and other general information.
• Route complex customer questions or concerns to the appropriate team member.
• Team Support
• Work collaboratively with Customer Service, Sales, Distribution, and other departments to support order fulfillment.
• Assist with routine administrative and customer service tasks as assigned.
• Follow established policies, procedures, and service standards.

Requirements

• High school diploma or GED required.
• Previous customer service, administrative, or order entry experience preferred.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Basic computer proficiency, including Microsoft Office.
• Ability to learn new systems and processes.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to work independently and as part of a team.

Education, Experience and Skills Desired

High school diploma or GED required. Previous customer service, administrative, or order entry experience preferred. Strong customer service and communication skills. Excellent attention to detail and accuracy. Basic computer proficiency, including Microsoft Office. Ability to learn new systems and processes. Strong organizational skills and ability to manage multiple tasks. Ability to work independently and as part of a team.

Benefits

Inclusion & Belonging at Capstone

Capstone embraces equal opportunity and belonging for all employees and applicants. All candidate information will be kept private according to EEO guidelines.

Pay

A reasonable estimate of the base range for this position is $18.00-20.00/hourly.

Schedule

This position requires no travel.