Temporary Customer Service Professional I

Temporary remote opportunity available to candidates in WA, ID, OR, and UT. This position has the potential to become a Cambia Full-Time position (FTE). Starting pay range $19.00 - $22.25/hour depending on experience and location.

About the role

This is a non-benefited role with upcoming start dates including September 28th, 2026. Your start date will be assigned based on class availability and the date of your application.

As a Customer Service Professional (CSP) at Cambia, you’ll act as the bridge between Cambia and those we serve, including members, providers, and other health care professionals. You’ll connect directly with providers or current and potential subscribers to our Regence, Asuris, and Bridgespan health insurance plans, answering incoming calls on recorded lines and providing guidance on benefits, claims, and eligibility. You’ll advocate for members, research answers to complex questions, and collaborate with your team to deliver excellent customer care.

In exchange for your dedication, we provide competitive pay, career growth opportunities, and flexible, remote work options to help you balance priorities.

Responsibilities

• Serve as a guide and advocate for callers, addressing questions about benefits, claims, and eligibility.
• Conduct research to find answers when information is not immediately available.
• Provide accurate, compliant, and professional information tailored to each caller’s needs.
• Anticipate and address potentially difficult issues proactively.
• Prioritize caller satisfaction while upholding Cambia’s mission and values.
• Collaborate with colleagues and seek feedback to continuously improve skills.

Requirements

• High school diploma or equivalent.
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or a similar industry with extensive customer contact; or an equivalent combination of education and experience.
• Proficient PC skills and ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.
• High-speed internet connection and a private, distraction-free workspace.
• Willingness to work overtime or outside normal hours as required.
• Access to a personal mobile device for Multi-Factor Authentication (MFA) setup.

Skills and Attributes

• Excellent multitasking skills under pressure.
• Resilience, patience, and a positive attitude in challenging situations.
• Clear, concise, and empathetic communication.
• Proactive problem-solving and ability to ask insightful questions to clarify callers’ needs.
• Sound decision-making and flexibility in a fast-paced environment.
• Willingness to learn and adapt to changes in products and regulations.
• Comfortable working both independently and collaboratively.
• Ability to handle sensitive and confidential information with discretion.
• Preferred: Knowledge of medical terminology and coding.
• Experience with AI tools and technologies to enhance productivity and decision-making is highly desired.

Pay

The starting hourly wage for this job is $19.00 - $22.25/hour, depending on the candidate's geographic location and experience.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation with over 100 years of history. Our caring and supportive colleagues collaborate to innovate toward sustainable, person-focused health care. Cambia offers opportunities to work alongside diverse teams, earn a competitive salary, grow your career, and give back to the community through outreach programs. We provide work-from-home options for most roles, requiring a wired internet connection with a minimum upload speed of 5Mb and download speed of 10Mb.