Temporary Customer Service Professional I

Temporary remote opportunity available to candidates in WA, ID, OR, and UT. This position has the potential to become a Cambia Full-Time position (FTE), though this is not a commitment or guarantee of full-time employment.

Pay

Starting pay range $19.00 - $22.25/hour depending on experience and location.

Schedule

Upcoming start dates include September 28th, 2026. Your start date will be assigned based on class availability and the date of your application. This role may require working overtime or outside normal hours.

About the role

As a Customer Service Professional (CSP) at Cambia, you’ll act as the bridge between Cambia and those we serve, including members, providers, and other health care professionals. You’ll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility. You’ll advocate for our members, track down answers to tricky questions, and collaborate with your team to deliver excellent customer care.

Responsibilities

• Serve as a guide and advocate for callers, addressing questions about benefits, claims, and eligibility.
• Conduct research to find answers when needed.
• Provide accurate, compliant, and professional information tailored to each caller’s unique needs.
• Proactively identify and address potentially difficult issues before they escalate.
• Prioritize caller satisfaction while representing Cambia’s mission and values.
• Collaborate with colleagues and seek feedback to improve skills and capabilities.

Requirements

• High school diploma or equivalent.
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or a similar industry with extensive customer contact; or an equivalent combination of education and experience.
• Proficient PC skills and ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.
• High-speed internet connection (minimum upload speed of 5Mb and download speed of 10Mb).
• Private, distraction-free workspace.
• Access to a personal mobile device for Multi-Factor Authentication (MFA) setup.

Skills

• Excellent multitasking skills under pressure.
• Resilience, patience, and a positive attitude in challenging situations.
• Clear, concise, and empathetic communication.
• Proactive problem-solving and ability to ask insightful questions to clarify callers’ needs.
• Sound decision-making and flexibility in a fast-paced environment.
• Willingness to learn, adapt to changes, and integrate feedback.
• Comfortable collaborating with a team or working independently.
• Ability to handle sensitive and confidential information with discretion.
• Preferred: Knowledge of medical terminology and coding.
• Preferred: Experience with AI tools and technologies to enhance productivity and decision-making.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation with over 100 years of history. Our caring and supportive colleagues innovate together toward sustainable, person-focused health care. Cambia offers opportunities to work alongside diverse teams, earn a competitive salary, grow your career, give back to the community through outreach programs, and connect with colleagues through employee resource groups. Most roles offer work-from-home options with specific internet requirements.