Temporary - Customer Licensing Administrator

About the role

This temporary position supports the IEEE Customer Licensing Administrators by maintaining and completing license agreements, sending follow-ups, and updating IEEE's CRM system with finalized records.

The role reports to a Manager, manages no direct reports, and operates with minimal supervision. After an initial training period, the employee may be eligible to work in a hybrid office/remote structure.

Responsibilities

• Send appropriate license agreement templates for the user licensing of all IEEE online package products.
• Assist Customer Licensing Admins with creating contract records in the CRM system.
• Send follow-up emails regarding the status of license agreements.
• Prepare and send simple amendments/documents with minimal customization.
• Perform other administrative tasks as needed by the Customer Licensing team.
• Interact daily with customers and sales representatives via phone, email, and other electronic means.
• Document processes, write routine correspondence and emails, and author minor license agreement terms.
• Read and interpret license agreement language to understand customer requirements.
• Comprehend customer queries and staff emails to determine the proper course of action.
• Work with various departments within and outside IEEE to gather information, coordinate events, and resolve issues.

Requirements

• Bachelor’s degree or equivalent, preferably in Business Administration or a related business field.
• 2 years of related experience.
• Prior training in Sales Force Automation (SFA) or Customer Relationship Management (CRM) software; experience with Salesforce.com is highly desirable.
• Relevant experience in administrative tasks, document processing, and document generation.

Skills

• Exceptionally strong attention to detail and ability to follow through on processes.
• Ability to gather, analyze, report, and benchmark data.
• Proven ability to analyze, execute, and document processes.
• Strong quality assurance skills, including doing work right the first time and implementing continuous improvement activities.
• Technologically savvy with a focus on seeking technology solutions to business challenges.
• Expert working knowledge of Microsoft Excel, Word, and PowerPoint.
• Demonstrated ability to work with Sales Force Automation (SFA) or CRM software; proficiency in email systems.
• Strong communication skills for daily interaction with customers, sales representatives, and staff of all levels, including non-US business partners.
• Excellent command of grammar and syntax for clear, business-oriented writing.
• Strong interpersonal skills and ability to work independently with little direct supervision.
• Ability to work effectively both in the office and remotely.

Pay

Starting pay: $35.00 per hour.

Schedule

Full-time.

Location

United States – New Jersey – Piscataway.