TEMPORARY CLIENT FACILITATOR - IMPUESTOS

Location: Impuestos Comunitarious MFS Civic Office, 1700 NW Civic Dr. Suite 200, Gresham, OR 97030 | Department: MFS CASH Oregon | Duration: January 13, 2027 – April 30, 2027 | Hours: 16–30 per week | Status: Non‑exempt, temporary | Job Number: TBCFC1014

About the role

This is a temporary, limited‑duration position working approximately January 13, 2027 through April 30, 2027. Hours vary from 16–30 per week with required availability Wednesday through Sunday, 8:30 am – 5:00 pm. The position does not offer benefits. Under the supervision of the Lead Tax Site Coordinator III, the Bilingual Client Facilitator combines tax client intake, check‑in, and flow support with professional Spanish‑English interpretation to assist Spanish‑speaking clients and volunteers, ensuring equitable access and understanding of tax site services.

Values

• We use creative and proactive problem solving to build and sustain dynamic community‑based programs and quality services.
• We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.
• We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.

General function

The Bilingual Client Facilitator provides a welcoming environment, performs client screening and intake, determines eligibility for MFS CASH Oregon services, checks in clients, assists with appointment scheduling, guides client flow, offers clear Spanish‑English interpretation during client interactions (including oral interpretation of documents), supports volunteer tax preparers by interpreting communications, responds to general client inquiries (without providing tax advice), answers telephone inquiries, provides resource referrals and distributes materials in both English and Spanish, assists with data entry, maintains confidentiality, helps organize the waiting area and tax site environment, supports site operations (including volunteer break room inventory), and may be asked to staff other tax sites as needed.

Core values

• Equity & Social Justice: Values working in a multicultural, diverse environment; values and supports inclusion and program access for clients; supports agency goals for reducing disparities in outcomes for communities of color; adopts anti‑racism approaches by understanding and acknowledging systemic and individual racism and privilege.
• Collaboration and Teamwork: Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies.

Responsibilities

• Provide a welcoming environment to all clients upon arrival at the tax site
• Perform client screening and intake, determining eligibility for MFS CASH Oregon services
• Check‑in clients, assist with appointment scheduling, and guide flow through the site
• Offer clear Spanish‑English interpretation during client interactions, including oral interpretation of documents to facilitate intake and tax preparation processes
• Support volunteer tax preparers by interpreting communications for Spanish‑speaking clients
• Respond to general client inquiries; do not provide tax advice or tax return information
• Answer telephone inquiries and return client calls
• Provide resource referrals and distribute relevant materials in both English and Spanish
• Assist with data entry and maintain confidentiality of client information at all times
• Help organize and maintain an orderly waiting area and tax site environment
• Support site operations including volunteer break room inventory and other tasks as assigned
• Be available to staff and support other tax sites as necessary
• Any other duties as needed

Schedule

Wednesday through Sunday, 8:30 am – 5:00 pm; 16–30 hours per week.

Benefits

This position does not offer benefits.