TEMPORARY CLIENT FACILITATOR -BEAVERTON

Job Number: BCFTB1013 | Reports to: Lead Tax and Financial Services Coordinator III | Location: MFS Beaverton Office, 8285 SW Nimbus Ave, Suite 140, Beaverton, OR 97008 | Status: Non‑exempt | FTE: 16–30 hours/week

About the role

This is a temporary, limited‑duration position running from approximately January 13, 2027 through April 30, 2027. The Bilingual Client Facilitator combines tax client intake, check‑in, and flow support with professional Spanish‑English interpretation to assist Spanish‑speaking clients and volunteers, ensuring equitable access to tax site services.

Core Values:

• Equity and Social Justice: Values working in a multicultural, diverse environment; supports inclusion and program access for clients; supports agency goals for reducing disparities in outcomes for communities of color; adopts anti‑racism approaches by understanding systemic and individual racism and privilege.
• Collaboration and Teamwork: Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies.

Responsibilities

• Provide a welcoming environment to all clients upon arrival at the tax site.
• Perform client screening and intake, determining eligibility for MFS CASH Oregon services.
• Check in clients, assist with appointment scheduling, and guide flow through the site.
• Offer clear Spanish‑English interpretation during client interactions, including oral interpretation of documents to facilitate intake and tax preparation.
• Support volunteer tax preparers by interpreting communications for Spanish‑speaking clients.
• Respond to general client inquiries; do not provide tax advice or tax return information.
• Answer telephone inquiries and return client calls.
• Provide resource referrals and distribute relevant materials in both English and Spanish.
• Assist with data entry and maintain confidentiality of client information at all times.
• Help organize and maintain an orderly waiting area and tax site environment.
• Support site operations including volunteer break room inventory and other tasks as assigned.
• Be available to staff and support other tax sites as necessary.
• Any other duties as required.

Requirements

Knowledge, Skills, and Abilities:

• Fluency in reading, writing, and speaking both English and Spanish (required).
• Excellent customer service skills and experience working with diverse populations in high‑stress settings.
• Skilled in de‑escalation techniques and able to apply trauma‑informed care principles to support clients with sensitivity and respect.
• Strong interpersonal communication skills, including professional interpretation techniques.
• Ability to maintain confidentiality and professionalism.
• Time management, organizational skills, and adaptability to changing priorities.
• Competency in using computers, including Google Suite and scheduling/call center software.
• Ability to multitask and work collaboratively within a team environment.

Education and Experience:

• High School diploma, GED, or equivalent related experience.
• Experience in customer service, client facilitation, or interpretation preferred.
• Demonstrated experience serving diverse communities, particularly Spanish‑speaking populations.