Temporary Campus Service Manager

About the role

Facilities Services supports the University of Chicago's mission by maintaining and enhancing the campus environment and providing exceptional client service.

Responsibilities

• Manages contracted services including pest control, elevator maintenance, recycling, refuse collection, window washing, handheld radios, uniforms, and custodial services.
• Maintains and enforces service contracts, monitors SLAs with clients, and conducts periodic inspections.
• Serves as the primary point of contact for vendors and clients, addressing issues and ensuring quality of service.
• Oversees the coordination of services for events and project cleaning, and schedules project cleaning services.
• Manages exempt and union staff, prioritizing and scheduling work, inspecting work for quality, and coordinating emergency work.
• Ensures compliance with administrative processes, including HR practices, procurement, and inventory management.
• Uses computer technology and supports University policies and standard operating procedures.
• Prepares and manages budgets, reviews major renovation projects, and coordinates with architects, contractors, and building users.
• Communicates effectively with clients, vendors, and Facilities Services staff, responding to emergencies and working long hours as needed.
• Identifies and recommends corrective actions for substandard conditions and services.
• Interprets service needs and gaps to recommend appropriate services to colleagues and vendors.

Qualifications

• High School Diploma or GED equivalent, required.
• Associate degree preferred.
• Minimum of six years related experience, required.
• Proactive identification of substandard conditions and services, and recommending corrective actions.
• Ability to interpret needs and gaps in service to collaborate with and recommend appropriate services to colleagues and vendors.
• Valid driver’s license with a passing motor vehicle background check, required.

Skills

• Reading and interpreting documents such as contracts, blueprints, safety rules, operating and maintenance instructions, and procedure manuals.
• Writing routine reports and correspondence.
• Effective communication in writing and speaking with customers, vendors, and employees.
• Basic math skills (addition, subtraction, multiplication, division).
• Knowledge of modern maintenance management techniques.
• Strong management and scheduling skills.
• Customer service orientation.
• Oral and written communication skills with trades personnel, professionals, faculty, students, staff, and administrators.
• Problem-solving and conflict resolution skills.
• Technical knowledge of computer applications and maintenance management systems.

Benefits

This position is not eligible for benefits.