Service Manager

A Bit About Us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Kingwood

Job Description

• Operations Lead for Service Center
• Accountable for all decisions relating to workflow, staffing of mechanics, and KPIs
• Primary service advisor at the shop, integrating the sales and service experience
• Train team, engage with customers to recommend the right service at the right time
• Manage and control service costs, keep service orders organized
• Ensure a clean and efficient department
• Take an active lead in ensuring the right bikes are built and delivered to the sales floor and customers
• Excellent communication skills, managing all communication from the Service Department to customers and writing more than 50% of the work orders for the shop
• Develop employees, find efficiencies by reviewing service reports, and anticipate shop needs

What You’ll Bring To The Team

• A positive, pitch-right-in attitude and motivation to help every customer find what they need
• Fantastic hospitality—warm, approachable manner, great listening skills, and a drive to help in any way
• Great leadership skills and the ability to motivate and develop future leaders
• Plan effectively and stay a step ahead of shop needs
• 3+ years of bicycle service center experience
• A commitment to delivering the best possible experience for every customer
• An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
• Proactive approach to staying up to date on industry changes and trends

Trek Benefits

• Flexible and fun company culture
• Competitive health care PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

EEO Statement

Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E-Verify employer.