Temporary Audio Technician (Brookings, OR)

About the role

The Audiology Technician at Starkey Retail provides support within a clinic/office to help the needs of the licensed audiologist/hearing aid specialists. The role involves monitoring and facilitating testing with patients, cleaning/adjusting hearing aids under the direct supervision of the licensed provider, and supporting the provider by performing a variety of customer service, sales, marketing, operational, and administrative functions.

Responsibilities

• Maintain a friendly, professional demeanor when greeting and servicing guests.
• Utilize an elevated customer service approach and communication style when working with patients.
• Answer calls in a timely, professional manner.
• Schedule and confirm full audiometric evaluations and other appointments.
• Support the provider by performing administrative tasks such as entering daily activity in patient management software, organizing office supplies, maintaining accurate patient files, and protecting patient privacy.
• Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
• Monitor and facilitate hearing testing in compliance with state laws and regulations.
• Manage day-to-day operational procedures.
• Report information to Regional Support Specialists for insurance billing.
• Follow up on TNS and MED Referrals.
• Send thank you cards for referral and sales.
• Make deposits (transportation required) and maintain cashbox.

Requirements

• A high school diploma or equivalent.
• At least 3 years of customer service/patient care experience and/or one year of office management experience.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Good problem-solving, analytical, communication, organizational, and interpersonal skills.
• Ability to manage all confidential information with complete discretion.

Qualifications

• Ability to manage all confidential information with complete discretion.

Skills

• Excellent customer service skills.
• Strong organizational and communication skills.
• Basic computer skills, including proficiency with Excel, Word, and Sycle.net.
• Knowledge of state and federal laws related to patient care and licensure.

Benefits

Northland Hearing Centers, Inc. offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

The annual hourly rate for this position is between $18.51 - $24.15 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Hours may vary based on the needs of the clinic and may include some evening and weekend work.