Temporary Audio Technician (Brookings, OR)

About the role

The Audiology Technician at Starkey Retail provides support within a clinic/office to help licensed audiologists/hearing aid specialists. Key responsibilities include monitoring and facilitating testing with patients, cleaning/adjusting hearing aids, and supporting the provider with administrative tasks.

Responsibilities

• Maintain patient management software, track orders/sales, and create daily, weekly, and monthly reports.
• Answer and direct calls in a timely, professional manner.
• Schedule and confirm full audiometric evaluations and other appointments.
• Support the provider by performing customer service, sales, marketing, operational, and administrative functions.
• Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
• Monitor and facilitate hearing testing in compliance with state laws and regulations.
• Maintain day-to-day operational procedures.
• Report information to Regional Support Specialist for insurance billing.
• Follow up on TNS and MED Referrals.
• Send thank you cards for referral and sales.
• Make deposits (transportation required) and maintain cashbox.

Requirements

• Highschool or GED required
• At least 3 years of customer service/patient care experience and/or one year of office management
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net
• Good problem solving, analytical abilities, communication, organizational, and interpersonal skills required
• Ability to manage all confidential information with complete discretion

Qualifications

• Ability to work independently and as part of a team
• Strong attention to detail and ability to prioritize tasks
• Excellent verbal and written communication skills
• Knowledge of HIPAA and confidentiality requirements

Skills

• Proficiency in Microsoft Office Suite
• Knowledge of hearing instrument technology
• Customer service skills
• Administrative and organizational skills

Benefits

Northland Hearing Centers, Inc. offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

The annual hourly rate for this position is between $18.51 - $24.15 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Hours vary based on clinic schedule and may include evenings and weekends.