Temporary Associate

About the Role

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.
• Drive results through strong customer connections and storytelling.
• Demonstrate deep knowledge of the brand and product attributes across all categories.
• Maintain operational excellence, including stockroom organization and POS transactions.
• Give and receive feedback in an honest, constructive manner.

Requirements

• Professional selling skills with exceptional interpersonal and communication abilities.
• Prior experience in a retail environment.
• Ability to multitask, prioritize, and work collaboratively in a team setting.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy season, and high-traffic retail days (including public holidays).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Qualifications

Our Competencies for All Employees:

• Courage: Provides direct and actionable feedback, addresses issues promptly, and takes necessary actions.
• Creativity: Generates unique ideas, connects unrelated concepts, and contributes original solutions.
• Customer Focus: Dedicated to meeting customer expectations, uses customer feedback for improvements, and builds trust.
• Dealing with Ambiguity: Adapts to change, makes decisions with incomplete information, and handles uncertainty effectively.
• Drive for Results: Consistently exceeds goals, focuses on outcomes, and pushes self and others for success.
• Interpersonal Savvy: Builds relationships across all levels, uses diplomacy, and manages high-tension situations.
• Learning on the Fly: Quickly learns from new challenges, experiments to find solutions, and embraces unfamiliar tasks.

Our Competencies for All People Managers:

• Strategic Agility: Anticipates future trends, creates breakthrough strategies, and articulates visions.
• Developing Direct Reports and Others: Provides challenging tasks, holds development discussions, and builds compelling development plans.
• Building Effective Teams: Fosters team morale, encourages open dialogue, and creates a sense of belonging.

Pay

Base Pay Range: $15.00-$19.50. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.