Temporary Associate

Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry, with origins dating back to 1927. Under the creative direction of Maximilian Davis, Ferragamo is re-envisioning its Italian house by providing a bold new perspective on elegance and luxury. The brand is known for the uniqueness and exclusivity of its creations, blending style, creativity, and innovation with the quality and superior craftsmanship of the 'Made in Italy' tradition. With over 4,200 employees and a network of 650 mono-brand stores, the Ferragamo Group operates globally, including over fifty retail stores in the United States and distribution through high-end wholesale channels. Ferragamo is certified as a Great Place to Work.

About the role

The Temporary Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients. This role focuses on developing and nurturing meaningful and loyal client relationships through personal connections and CRM initiatives, driving sales by understanding client desires, and crafting a hand-crafted experience to achieve the best sales performance.

Responsibilities

• Inclusive Leadership: Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
• Collaboration: Actively promote a positive work environment through teamwork and assist the operations team by maintaining stock in designated areas on the selling floor and in the stock room.
• Customer Centricity:
  • Transform each client experience into magical moments by creating a hand-crafted experience and engaging in the selling ceremony.
  • Cultivate long-term authentic bonds with clients by making them feel the experience is truly about them.
  • Play an active role on the selling floor to ensure a memorable client experience, putting the client at the center of every decision.
  • Demonstrate expert styling and brand knowledge.
  • Promote cross-selling to increase UPT sales metrics.
  • Capture customer data in the company’s CRM database to maintain and develop client relationships.
• Agility:
  • Think innovatively about improving and generating new ways to create tangible value and magic for the client.
  • Engage in sales—whether in-person, by telephone, or email—including the physical ability to assist customers and fit them properly with shoes.
  • Understand company KPIs and identify strategies to enhance performance standards.
  • Take an aggregate approach to identify and recommend merchandise across all channels.

Qualifications

• Intuitive sales associate with a passion for style, acting as a caring, authentic, and trusted client advisor.
• In-depth knowledge of the desires, needs, and expectations of luxury clients, always putting the client first.
• Powerful communicator, handling clients with personal care, empathy, and masterful storytelling.
• Courageous with ideas and innovative in approach, always ready to grow and learn.
• Computer knowledge to track inventory.
• Proficient in English; knowledge of a second language is preferred.
• Previous retail sales experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to communicate effectively with customers, peers, and management, including proper telephone etiquette.
• Ability to multi-task while remaining attentive to customers and flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

Physical Requirements

• Constant moving, talking, hearing, reaching, grabbing, carrying, and standing for extended periods.
• May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
• Involves lifting of at least 20 lbs.

Schedule

• Regular and reliable attendance, normally 5 days a week.
• Full-time schedule (37.5 hours per week) or part-time schedule (20-29 hours per week).
• Required to work a variety of hours, including mornings, evenings, and weekends, based on store needs.