Temporary Assistant Community Manager

About the role

The Assistant Community Manager is a temporary position within Asset Living. Asset Living is a third-party management firm founded in 1986, known for delivering exceptional value to its partners. The company manages a diverse portfolio of properties including multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing. Asset Living is committed to fostering a culture of unity, collaboration, and continuous improvement.

Responsibilities

• Post all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently.
• Process and reconcile daily all account receivables.
• Monitor and follow up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident and non-current resident accounts; bill back utilities where applicable.
• Maintain accurate and organized records; audit resident files to ensure accurate records.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Regular/daily onsite attendance is required. Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff.
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Strategically manage leasing techniques to obtain closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Implement marketing strategies & systems put in place by the annual marketing plan.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.).
• Effectively show, lease, and move in prospective residents.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours).
• Afford assistance with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.).

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to remain in a stationary position, often standing or sitting for prolonged periods.
• Communicate with others to exchange information.
• Repeat motions that may include wrists, hands, and/or fingers.
• Absess the accuracy, assess the accuracy, neatness, and thoroughness of the work assigned.
• Move about to accomplish tasks or move from one worksite to another.
• Frequently move about to accomplish tasks or move from one worksite to another.
• Ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like.
• Move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions.
• Lift and place objects up to 25 lbs.
• Operate machinery or power tools.
• Operate motor vehicles and/or golf carts.
• Identify and inspect objects.
• Be able to work overtime, weekends, night hours (emergencies).
• Work in small and/or enclosed spaces.
• Traverse flat and non-flat terrain.
• Work in extremely low or high temperatures.
• Work in outdoor environments such as precipitation and wind.
• Be exposed to hazardous chemicals.

Qualifications

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.

Skills

• Basic computer skills.
• Understanding of Fair Housing Laws and OSHA requirements.

Benefits

Asset Living offers a comprehensive total rewards package, including benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays.

Pay

$27 per hour to $27 per hour

Schedule

This is a temporary position. The schedule is flexible and may vary based on the needs of the department.