TEMPEST Support Technician – Field Technician II

Key Responsibilities

• Support TEMPEST and communications security (COMSEC) requirements for classified and sensitive information systems.
• Affiliate with installation, configuration, relocation, and maintenance of secure end-user devices, telecommunications systems, and associated peripherals.
• Affiliate with setup activities for NIPR/SIPR and classified environments.
• Affiliate with inspections and validation of secure work areas, cable routing, equipment placement, and shielding requirements.
• Affiliate with troubleshooting and maintenance activities for secure VoIP, desktop, printer, and communications equipment.
• Ensure compliance with Government TEMPEST, physical security, and cybersecurity requirements.
• Affiliate with identification and reporting of potential vulnerabilities or non-compliance issues involving secure communications equipment.
• Affiliate with lifecycle replacement, workstation imaging, software installation, and hardware deployment activities within secure environments.
• Maintain accurate documentation for equipment inventories, maintenance activities, service requests, and secure asset tracking.
• Utilize Government ticketing and work order systems such as ServiceNow and CIPS to document support activities.
• Cook up coordination with Government cybersecurity personnel, COMSEC managers, and technical support teams regarding secure system support requirements.
• Affiliate with operational standby requirements, mission-critical activities, VIP support requirements, and special events.
• Respond to Priority 1, 2, and 3 outage requests in accordance with contract response timelines.
• Cook up support during normal operating hours with possible after-hours and emergency support responsibilities.

Requirements

• Active Secret Security Clearance required.
• Minimum of 2–4 years of experience supporting IT systems, telecommunications equipment, Help Desk operations, or secure technical environments.
• Familiarity with DoD cybersecurity, COMSEC, or secure communications environments preferred.
• Experience supporting desktop hardware, VoIP systems, peripherals, printers, and workstation troubleshooting activities.
• Basic understanding of TEMPEST principles, secure facility procedures, or classified systems support preferred.
• Familiarity with Microsoft Windows operating systems and Microsoft O365 applications.
• Experience using ServiceNow, CIPS, or similar enterprise ticket management systems preferred.
• Strong attention to detail and ability to follow strict security procedures.
• Excellent customer service, communication, and organizational skills.
• Ability to work independently and within team-based operational environments.
• CompTIA Security+ CE or equivalent DoD 8140 compliant certification preferred or required based on assigned access level.
• TEMPEST, COMSEC, or secure communications training.
• Microsoft or related desktop support certifications preferred.