Field Technician II (IT Support)

About the role

ThinkTech is a Managed IT Services Provider (MSP) that helps businesses operate more securely, efficiently, and confidently through technology. Our team works directly with clients across a variety of industries, providing both strategic technology guidance and hands-on technical support. We're looking for a Field Technician II who enjoys solving technical problems, working directly with clients, and taking ownership of issues through resolution. This role is ideal for someone with a strong IT support foundation who wants to work across a variety of environments and technologies while serving as a trusted technical resource for clients.

Responsibilities

• Travel to client locations to resolve technical issues that require onsite support
• Troubleshoot PCs, laptops, printers, peripherals, and common business applications
• Independently troubleshoot and resolve network, internet, and wireless connectivity issues
• Diagnose and replace switches, firewalls, wireless access points, and other infrastructure equipment
• Serve as the primary onsite resource during client-impacting outages and escalated technical issues
• Coordinate with vendors, internet service providers, and client stakeholders to drive issues to resolution
• Build trusted client relationships through clear communication, professionalism, and a solutions-oriented approach
• Document work performed and collaborate with teammates to deliver effective client support

Skills

• Take ownership of problems and enjoy seeing them through to resolution
• Build trust quickly and communicate well with both technical and non-technical people
• Stay resourceful when the solution isn't immediately obvious
• Enjoy working in different client environments rather than supporting the same users every day
• Like balancing technical troubleshooting with relationship-building and customer service
• Take pride in being someone others can rely on when issues need to be resolved

Requirements

• 3+ years of IT support experience, preferably in an MSP environment
• Experience supporting Microsoft 365, Active Directory, Windows, and Mac environments
• Understanding of networking fundamentals including switches, wireless networking, VLANs, and firewalls
• Ability to independently troubleshoot and manage onsite technical issues
• Strong customer service, communication, and relationship-building skills
• Valid driver's license and reliable transportation, with ability to travel regularly to client sites throughout the region
• Bonus: Previous MSP experience
• Bonus: ConnectWise or comparable PSA/ticketing platform experience
• Bonus: Microsoft or networking certifications
• Bonus: Experience supporting small and mid-sized business environments

Schedule

• Frequent onsite client visits (typically 3+ days per week) across a variety of business environments
• Participation in an on-call rotation (approximately one week every three months)
• Ability to lift up to 30 pounds and work in confined spaces when needed
• Occasional ladder use

Pay

• Base salary: $45,000 - $60,000
• Eligible for profit sharing
• Overtime eligibility as applicable

Benefits

• 16 hours of paid volunteer time each year to support causes that matter to you
• Opportunity to work with a variety of clients, technologies, and business environments while building meaningful relationships
• Chance to grow technical skills and expand experience