Temp Marketing Operations Specialist

About the role

We're looking for a highly motivated Temp Marketing Operations Specialist to help lead Braze operations within our team. We're a fast-paced team that cares about the member experience primarily, and how the experience we deliver leads to business impact.

Responsibilities

• Own the creation and deployment of Braze segments and campaigns, ensuring they are targeting the right audience, are error-free, and able to report on the right KPIs
• Support data functionality in Braze: working closely with other teams to request attributes and events, maintaining existing segments and other data points, and ensuring data is clean, accurate, and properly formatted
• Monitor the performance of Braze campaigns, including tracking and reporting key metrics such as click-through rates and conversion rates
• Support Lifecycle team strategic initiatives, both in execution and driving the work end-to-end, including collaborating with the Product team to send push notifications and executing the monthly newsletter program
• Interact directly with Braze reps to ensure new features or improvements can be implemented, and provide clear direction on new features to the team to help improve campaign performance
• Ensure that Braze campaigns comply with all relevant regulations and policies, including data privacy and security requirements
• Collaborate closely with Content Marketing, Product, Engineering, and Data teams to ensure Braze campaigns are aligned with overall business goals and objectives
• Create and maintain documentation of marketing operations processes
• Flex to support ad-hoc campaign builds and reporting requests across the broader team

Requirements

The ideal candidate has proven experience leveraging AI tools to streamline execution, including drafting Liquid Logic, building reporting frameworks, and generating documentation, with the judgment to QA and refine outputs.

Qualifications

• 4+ years of experience in marketing or CRM operations, ideally focusing on execution of marketing campaigns across email, push, in-app modal, and SMS
• Deep understanding of multi-channel best practices, deliverability, and data protection laws
• Highly motivated self-starter who can run projects from start to finish with minimal oversight
• Confident collaborator who can interpret feedback into actionable next steps and is comfortable challenging the subject matter when needed
• Data-driven, with the ability to report cleanly and accurately on marketing campaign performance
• Proven experience using AI tools to accelerate execution, including drafting Liquid Logic, building reporting frameworks, and generating documentation, with the judgment to QA and refine outputs

Skills

• Braze certification strongly preferred
• Experience with Liquid Logic highly preferred
• Experience with Amplitude or Tableau a plus
• Intermediate knowledge of HTML and CSS as it relates to email

Benefits

This is a US-based, remote Temp role through the end of the year (2026) with an expected schedule of 40 hours per week. The anticipated hourly rate for this temporary position is $43-$55 per hour. Our pay ranges are based on the role, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual pay is determined by a candidate's location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Our team will provide more details on the specific hourly rate for your location during the hiring process.

Pay

This is a US-based, remote Temp role through the end of the year (2026) with an expected schedule of 40 hours per week. The anticipated hourly rate for this temporary position is $43-$55 per hour. Our pay ranges are based on the role, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual pay is determined by a candidate's location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Our team will provide more details on the specific hourly rate for your location during the hiring process.

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

Why You’ll Love Working Here

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.