[TEMP] IT Infra Project Manager I

About the role

The Project Manager I is responsible and accountable for the success of assigned projects from initiation to close, ensuring efficient and satisfactory completion. This role oversees all business aspects—technical, operational, and economical—of the requirements and analysis phase, evaluates customer requests against strategic goals, and leads teams to meet or exceed client expectations while maintaining scope, schedule, budget, risks, and reporting.

Responsibilities

• Manages project assignments and ensures delivery within budget, schedule, and project scope.
• Develops documentation to define and support a project’s business needs, including, but not limited to, business cases, business and technical requirements, project scope, budgets, resources, timelines, and operational transitional plans.
• Analyzes a wide range of complex problems by evaluating various data factors to develop effective solutions.
• Schedules, coordinates, and leads meetings/presentations with customers and technical teams to understand, identify, and define business needs, control and blockers for resolution decision‑making.
• Obtains and evaluates Statements of Work (SOW) and implementation plans from external third‑party vendors and business units.
• Develops and presents project business cases or project charters to stakeholders for review/approval.
• Monitors formal solicitations, contracting and legal contract processes until completion as related to the project.
• Develops and manages detailed project plan, including schedule, project activities, assignments, resources, and achievement milestones.
• Creates and manages the project schedule and coordinates appropriate resource scheduling for all required project tasks.
• Develops, tracks and reports on project Key Performance Indicators (KPIs).
• Coordinates and manages project kickoffs, ensuring that all appropriate customer and technical resources are involved and understand the project’s roles and responsibilities.
• Identifies resource needs.
• Maintains a resource plan.
• Manages relationships with project stakeholders, sponsors, and Joint Tech leadership, including internal and external clients and vendors, ensuring ongoing communication of progress to manage expectations on all project requirements and deliverables.
• Analyzes lessons learned and shares with other PMO team members, managers, technical teams, and customers.
• Acts as the point of contact for all internal and external project communication and documentation throughout the project’s entire lifecycle.
• Identifies, oversees, and prepares budget estimations (including equipment, human and time resource costs).
• Manages all resource/expenditures based on project budget throughout the project lifecycle.
• Communicates any updates and/or issues impacting profitability.
• Manages and facilitates the testing and training of new applications, assets, integrations, systems, and/or infrastructure through testing and training plans.
• Manages changes to the project scope, project schedule, and project costs using Joint Tech PMO change management processes.
• Develops and manages the transition to operations plan for operational and support teams, ensuring successful hand‑off for ongoing support/maintenance post‑project closure.
• Resolves and/or escalates issues in a timely fashion according to department processes.
• Performs other duties as assigned.

Requirements

• Minimum Education: Bachelor’s degree.
• Minimum Experience: 4 years of experience working with customers and stakeholders to develop project documentation and manage project delivery within budget, on schedule, and within scope.
• Required Certification: Certified Project Management Professional (PMP) – PMI. Must hold and maintain this certification; lapse or expiration will result in suspension of work.

Work Arrangement

Hybrid – individuals in this position may work both at an approved off‑site location and onsite at a primary location or multiple locations based on business needs.