Temp: Interpretation & Translation Technician

About the role

Supports schools and families by coordinating interpreting and translation services for General Education. Manages the Fluency database for the assignment, tracking, and payment of interpreters and translators. Maintains spreadsheets to track budgets for interpreters and translators. Assists with hiring and training of interpreters. Trains school staff in the use of Fluency.

Responsibilities

• Provide excellent customer service by responding promptly to school staff and interpreters with questions about requesting interpreters, using Fluency, translating documents, etc.
• Receive interpreter requests in Fluency and ensure that jobs are filled (General Education).
• Outsource jobs that have not been taken by in-house interpreters, especially during parent-teacher conferences and for ASL interpreters.
• Help staff members at schools learn how to use CTS Language Link for short parent-teacher conferences.
• Maintain Fluency system by entering and updating interpreter/school/requester information.
• Time-finish requests by entering completed assignment voucher information into Fluency.
• Ensure interpreters are paid. Check vouchers for accuracy; determine payment; enter details into Fluency and personal spreadsheet for payment.
• Follow up with schools to confirm agency interpreters’ attendance. Check the agency’s bills for accuracy. Enter amount on spreadsheet for payment.
• Train school staff in the use of Fluency twice a year. Determine location, request sessions in ERO, update PowerPoints, conduct training session, follow-up training in ERO. Update webinar for online Fluency training as needed.
• Assist with hiring interpreters by tracking and compiling applications from HR Navigator. Participate in interviews. Complete PAFs for new hires. Schedule new hires for interpreter training. Ensure new hires complete HR processing. Maintain files on interpreters.
• Train interpreters by scheduling training sessions, preparing PowerPoints and other documents, and conducting the training. Track and pay attendees.
• Prepare and send letters of intent to current in-house interpreters each spring. Submit PAFs for interpreters who are either returning or resigning. File copies of PAFs and letters to HR for interpreters’ files.
• Oversee VRI Gateway, an American Sign Language Video Remote interpretation service. Ensures that schools with a Deaf or Hard of Hearing parent or guardian have access to this computer-based program, which provides an immediate interpreter via computer for walk-ins or for parent/teacher conferences when needed.
• Maintain electronic file of translated documents. Enter translator payment amounts on spreadsheet and submit for payment.
• Maintain headsets for interpreters. Ensure replacement headsets, transmitters, or receivers are ordered when needed