Telluride Sports Bootfitter

Responsibilities

• Engage and connect with customers by providing the highest level of service to enhance guests experience.
• Work with team to maintain presentation of store including sizing, straightening, restocking and cleaning of shop.
• Multi-task and work in a busy environment.
• Strive to exceed daily and seasonal sales targets, use upselling and add-ons to increase sales.
• Maintain and stay up-to-date on product knowledge to provide exceptional guest service.
• Answer customer questions; provide detailed information including features and benefits of products.
• Maintain professional demeanor when interacting with guests and colleagues.
• Know and enforce safety initiatives consistent with company guidelines.
• Support Telluride Ski & Golf sustainability initiatives.
• Adhere to Telluride Ski & Golf policies and procedures.
• Promote, support and understand all activities and events occurring on or off mountain.
• Perform POS operations including opening and closing procedures.
• Perform cashier functions: operate cash register; take payment and return correct change; process credit card payments along with returns and shipping fees as needed.
• Provide a fun guest experience that exceeds members/guests’ expectations.
• Receive goods, tagging, transferring.
• Prepare the shipping of product as needed.
• Assist with the promotion and execution of retail shop sales.
• Stock shelves, counters, or tables with merchandise.
• Clean shelves, counters, floors and merchandise as needed.
• Refer customer problems and complaints to manager or another senior staff member if appropriate.
• Perform related tasks or special projects as assigned.

Requirements

• High school diploma or general education degree (GED).
• One to three months minimum of retail experience.
• Available to work weekends, holidays and overtime.

Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentages.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Knowledge of or ability to learn point of sale systems, inventory systems, basic accounting, Microsoft Office, internet search engines.
• High-attention to detail.
• Positive, energetic attitude and customer focused.
• Strong communication and problem-solving skills.
• Ability to identify areas that may need improvement and have initiative to seek solutions.
• Team player.
• Ability to work unsupervised.

Physical Demands

• Regularly required to stand; walk and talk or hear.
• Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with team lifting.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

• Infrequently exposed to outside weather conditions.
• The noise level in the work environment is usually quiet.

Pay

Expected pay range begins at $25 to $30 per hour. Individual compensation dependent on experience and variety of factors.

Limited housing available for this position.

Benefits

• Paid sick leave.
• Ski pass and dependent passes (for full time commitment).
• Discounted lift tickets and lift tickets at other Colorado resorts.
• Discounted employee shuttles.
• Discounted meals and lodging.
• Ski school discounts.