Telluride Sports Assistant Store Manager

About the role

Assistant Store Manager supports the Store Manager in the daily business operations of retail/rental locations, supervising, mentoring, and training a staff of 5–14 employees to deliver exceptional guest service.

Responsibilities

• Act as Manager-on-Duty in the absence of the Store Manager
• Maintain Standard Operating Procedures for the location
• Foster a positive team environment
• Operate POS system, including opening/closing procedures and reporting
• Lead daily operations, monitor performance, budget, scheduling, and payroll
• Handle administrative tasks: training, staffing, budgeting, and reporting
• Maintain daily records for performance, sales metrics, inventory control, and equipment rentals (if applicable)
• Train employees on POS operation, product knowledge, guest service, sales techniques, and loss prevention
• Provide excellent customer service and address customer complaints or inquiries
• Monitor team performance, provide feedback, recognition, or corrective action
• Maintain store visual merchandising standards and conditions
• Stay current on product knowledge to support staff
• Manage retail/rental inventory to prevent shrink
• Prepare store retail and rental inventories
• Address staff needs and complaints
• Participate in leadership forums, providing feedback on store performance, training, and continuous improvement
• Support other departments in the Retail/Rental division
• Enforce safety initiatives consistent with company guidelines
• Support Telluride Ski & Golf sustainability initiatives
• Adhere to Telluride Ski & Golf policies and procedures
• Promote, support, and understand all activities and events (on or off mountain)
• Communicate company-wide messages and new information to staff
• Perform related tasks or special projects, including specialty areas like merchandising and rentals

Shoulder Season Responsibilities

• Support seasonal rotation of the store
• Assist other Telluride Sports rental shops in seasonal transitions
• Support other departments in the Retail/Rental division

Supervisory Responsibilities

• Supervise, mentor, and train employees
• Plan, assign, and direct work
• Appraise performance, reward, and discipline employees
• Address staff complaints and resolve problems
• Communicate and assist with weekly staff schedules

Requirements

• At least two years of previous experience in sales or retail (or returning to retail sales within the company)
• Bachelor’s degree in business, fashion, retail management, or equivalent; or four years of retail management experience
• Ability to read, comprehend, and write simple instructions and correspondence
• Ability to present information effectively in one-on-one and small group settings
• Proficiency in basic math: addition, subtraction, multiplication, division, fractions, decimals, rates, ratios, percentages, and interpreting bar graphs
• Ability to apply common sense to carry out detailed written or oral instructions and handle problems with concrete variables
• Knowledge of Retail Point of Sale Systems, Microsoft Outlook, Excel, Word, PowerPoint, internet search engines, basic accounting, and Adobe
• Strong communication and problem-solving skills
• Previous experience managing or supervising employees
• Experience in resort, rental, and retail preferred
• Knowledge of snow-sport product and rental equipment preferred
• Experience in recreation or winter sports industry preferred
• Ability to work unsupervised
• Customer service and sales experience
• Attention to detail and safety consciousness
• Initiative to identify areas for improvement and seek solutions
• Ability to maintain good relationships with internal staff, management, and corporate personnel
• Ability to work in a fast-paced retail and rental environment, multitask, and manage multiple customers
• Flexible schedule, including nights, holidays, weekends, and overtime

Physical Demands

• Regularly required to stand, walk, talk, and hear
• Frequently required to use hands to finger, handle, or feel, and reach with hands and arms
• Occasionally required to stoop, kneel, crouch, or crawl
• Regularly lift and/or move up to 50 pounds; occasionally lift and/or move up to 100 pounds with team lifting
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment

• Infrequently exposed to outside weather conditions

Pay

Starting wage: $22.50–$27.00 per hour. Individual compensation dependent on experience and other factors.

Benefits

• Free ski pass for employees
• Discounted ski pass for full-time employees’ dependents
• Discounts on Ski and Snowboard School and Children’s Ski School
• Food and Beverage discounts for employees
• Lodging discount for employee friends and family (restrictions apply)

Limited housing available for this position.