Teller- Universal Associate

About the role

Resound Credit Union is looking for a full-time Universal Associate (Teller) to join our team at our Murfreesboro location. This position is the "frontline" of the credit union and plays a key role in achieving member satisfaction by providing quality service and processing transactions accurately.

About Resound Credit Union

Resound Credit Union currently has seven locations serving over 50,000 members in the Nashville area. Founded in 1955, we are guided by the philosophy of people helping people. We offer competitive rates, exceptional service, and operate with the mission: Not for profit, Not for Charity, but for Service.

Responsibilities

• Process member transactions, including deposits, loan payments, cashier’s checks, transfers, check cashing, withdrawals, and bank-to-bank wires.
• Proof and verify transactions, examining documents for endorsements and negotiability.
• Detect and resolve discrepancies; help prevent fraudulent activity or errors that could result in loss to the credit union.
• Perform account maintenance, create debit cards, and order checks.
• Complete forms associated with account ownership and member authorizations.
• Cross-sell and promote Resound Credit Union products and services.
• Balance daily transactions, verify cash and check totals, and resolve out-of-balance conditions.
• Purchase and sell funds to the vault to maintain required cash drawer levels.
• Understand and adhere to all applicable banking regulations and Resound policies and procedures.
• Respond to member questions and direct them to other staff as needed.
• Stay informed about credit union rates, fees, products, and promotions to assist members with financial needs.
• Actively cross-sell products and services, including consumer loans, credit cards, and related documentation.
• Educate members on technology and digital solutions offered by Resound Credit Union.
• Attend required training and department meetings.
• Maintain a clean, secure, and well-organized work area.
• Ensure all required documents are imaged and maintain confidentiality of sensitive information.
• Abide by all security and robbery procedures.
• Assist with training other staff members as assigned.
• Perform other duties as requested.

Requirements

• High school diploma or equivalent is required; some college or specialized financial services training is preferred.
• One year of teller experience is preferred.
• Minimum one year of customer service and/or sales experience with cash handling is required.

Qualifications

• Ability to alternate between standing, sitting, and walking to meet member service needs.
• Manual dexterity and accurate visual observation for handling cash, documents, and computer tasks.
• Excellent verbal and audio communication skills for serving members.
• Physical and mental stamina to handle occasional periods of high stress.
• Highly visible, public-contact position requiring a "people-oriented" personality with a professional, caring, friendly, and sincere attitude.
• Demonstrated company loyalty, positive attitude, and dependability.
• Ability to function as a team player and cooperate with co-workers, members, and business associates.

Benefits

Resound Credit Union values its employees and provides excellent benefits along with opportunities for professional growth in a positive and fun work environment.