Teller Trainee Dedham Branch

About the role

Rockland Trust is a full-service commercial bank and financial services company dedicated to helping customers achieve their financial goals. Founded in 1907, the company is headquartered in Massachusetts and serves individuals, families, and businesses throughout New England. The company's mission, "Where Each Relationship Matters®," guides its operations, emphasizing personal relationships, local decision-making, and community impact.

Responsibilities

• Make the first impression to customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
• Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
• Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
• Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
• Work closely with the training team and your branch team to learn about these responsibilities, and to complete Rockland Trust’s Teller Training.
• Perform any other duties as assigned by management.

Requirements

• A high school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers, to facilitate the achievement of business goals.
• Sales and service-oriented personality.
• Ability to maintain a professional appearance.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete Rockland Trust’s Teller Training program.

Qualifications

• 1-2 years prior teller experience or cash handling/customer service skills.

Skills

Candidates should have 1-2 years prior teller experience or cash handling/customer service skills.

Benefits

Our comprehensive benefits package includes: competitive compensation with performance-based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more!

Pay

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company's good-faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends.