Teller Supervisor (TELLE012985)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lift coin bags up to 50 lbs.
• Assigns work duties and work schedules to tellers.
• Makes appropriate shipment decisions based on cash limits in teller stations.
• Approves other teller's transactions.
• Monitors and reports various activities for the branch, including teller outages and transactions as assigned.
• Reviews timecards and tracks absences and tardiness, communicating to the supervisor.
• Provides guidance to tellers regarding operational and auditing policies and procedures.
• Participates in goal setting and attainment of established goals.
• Identifies and provides staff training.
• Coaches staff to cross-sell bank products and services.
• Assists tellers in resolving service problems, complex inquiries, and other customer issues.
• Performs all duties of a Senior Teller.
• Serves as backup for CSR as required.
• Completes all required monthly audit reports and ensures compliance.
• May be required to work at an alternative location within the region or market.
• The ability to work in a constant state of alertness and in a safe manner.
• Completes required BSA/AML training and other required compliance training as assigned.
• Performs any other related duties as required or assigned.

  QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.

    EDUCATION AND EXPERIENCE

    • High school or GED, plus specialized schooling and/or on-the-job education in a specific skill area, such as data processing, clerical/administrative, equipment operation, etc., plus 2 years related experience and/or training, or equivalent combination of education and experience.
    • Some outside banking-related courses.

      COMMUNICATION SKILLS

      • Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public, and other employees of the organization.

        MATHEMATICAL SKILLS

        • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
        • Ability to compute rates, ratios, and percentages and to prepare and interpret bar graphs.

          Critical Thinking Skills

          • Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists.
          • Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

            Required Certificates, Licenses, Registrations

            • None

              PREFERRED Certificates, Licenses, Registrations

              • Some outside banking-related courses

                Software Skills Required

                • Basic: 10-Key, Payroll Systems, Spreadsheet, Word Processing/Typing

                  Responsibility for Work of Others

                  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
                  • Interviews, hires, trains, and disciplines employees.
                  • Plans, assigns, and directs work.
                  • Appraises performance, rewards, and disciplines employees.
                  • Addresses complaints and resolves problems.
                  • Supervises a small group (3-7) of employees, usually of lower classifications.
                  • Assigns and checks work; assists and instructs as required and performs same work as those supervised, or closely related work, a portion of the time.

                    Working Conditions

                    • Somewhat disagreeable working conditions.
                    • Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting.
                    • May involve some travel and/or work is at times, in the evening or during the night hours.

                      Environmental Conditions

                      • The noise level in the work environment is usually moderate.

                        Physical Activities

                        • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
                        • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.