Teller Supervisor - 32nd & Indiana

About the role

Provide prompt, courteous customer service while leading the teller staff in customer service excellence. Present a neat, clean professional appearance as a role model to others. Maintain a working knowledge of bank products and services to recognize cross‑sell opportunities and assist others. Lead and coach the teller staff on the bank's policies and procedures ensuring compliance.

Responsibilities

• Lead and coach the teller staff for customer service excellence.
• Coordinate scheduling to ensure appropriate staffing.
• Comply with all Teller Standards, Teller Responsibilities and bank procedures.
• Provide quality customer service to internal and external customers through accuracy, efficiency and confidentiality.
• Work closely with the Assistant Branch Manager in interviewing, selecting and training new tellers.
• Serve as backup and support to the Assistant Branch Manager and Deposit Accounts position.
• Recognize opportunities to offer and/or refer bank products and services to existing and prospective customers.
• Assist customers with online banking products and other online access.
• Demonstrate dependability and flexibility in performing duties, including bank activities and community service.
• Participate in available training to strengthen job knowledge.
• Perform other related duties as assigned.

Skills

• Excellent customer service skills.
• Friendly and/or outgoing personality.
• Strong, positive communication and coaching skills.
• Ability to lead and mentor others.
• Multi‑tasking and detail‑oriented.
• Computer skills (Microsoft Word, Excel, Jack Henry) and 10‑key proficiency.
• Working knowledge of SMB Mobile and Online Banking applications.

Physical Requirements

This position requires the ability to stand for extended periods of time. The ability to sit, bend, squat, twist and lift/carry coin bags weighing up to 50 lb is also required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma or equivalent and two years teller experience—including cash handling/balancing, customer service, and knowledge of products and services—is required. Prior supervisory experience is preferred.