AR & Cash Application Supervisor

Roles and Responsibilities

• Manage daily postings of all customer payments (ACH, wire, lockbox, check, credit cards) and ensure accurate application to customer accounts.
• Ensure proper handling of short payments, overpayments, unapplied cash and unidentified payments.
• Oversee the reconciliation of cash receipts to bank statements and general ledger account, escalating and resolving any discrepancies promptly.
• Ensure all cash is posted accurately and timely to support monthly close activities.
• Review and approve customer refund requests, ensuring all requests have proper documentation and support for processing.
• Evaluate and approve small balance write-offs as appropriate.
• Prepare and analyze KPIs such as unapplied cash aging, posting timeliness and exception rates.
• Identify inefficiencies, implement automation opportunities and standardize procedures to improve speed and accuracy.
• Serve as a subject matter expert for ERP and cash application tools; support enhancements, testing and integrations.
• Possess strong collaborationskills with cross-functional teams (AR, Collections, Finance, field teams).
• Manage competing priorities in a fast-paced environment.
• Show strong analytical and problem-solving abilities with attention to detail.
• Identify process inefficiencies and implement improvements or automation.
• Analyze KPIs (e.g., unapplied cash aging, posting timeliness, exception rates) and drive improvements.
• Show excellent communication skills (written and verbal).
• Escalate and resolve discrepancies effectively.
• Show strong time management and ability to meet deadlines, especially during month-end close.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field (or equivalent work experience)
• 5+ years of progressive experience in Accounts Receivable and/or Cash Applications
• Strong understanding of cash application processes, including ACH, wire, lockbox, check, and credit card payments
• Strong Excel skills (e.g., pivot tables, VLOOKUP/XLOOKUP, data analysis)
• Experience with cash application tools and automation platforms is highly preferred
• Strong collaborationskills with cross-functional teams (AR, Collections, Finance, field teams)
• Ability to manage competing priorities in a fast-paced environment
• Show strong analytical and problem-solving abilities with attention to detail
• Experience identifying process inefficiencies and implementing improvements or automation
• Analyze KPIs (e.g., unapplied cash aging, posting timeliness, exception rates) and drive improvements
• Show excellent communication skills (written and verbal)
• Escalate and resolve discrepancies effectively
• Show strong time management and ability to meet deadlines, especially during month-end close

Benefits

We offer a competitive range of benefits to support our employees’ health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.

Notice to Agencies

We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.