Teller Services Representative

The SECU pledge: Be relevant and significant, day in and day out, in the lives of our members, employees and the communities we serve in a highly ethical and fiscally responsible manner.

About the role

A Teller Services Representative does what a Teller does in a traditional bank, but through video and an Interactive Teller Machine (ITM – an upgraded and more personable ATM!). Our ITMs sit in Financial Centers throughout Maryland, and when a member needs a teller service – you are on!

• Offer full Teller services first by using your engaging smile and reassuring members you will walk them through the ITM technology to complete their financial transaction.
• Use your inquisitive nature to discover financial needs and refer them to a financial center team member for further assistance.
• Handle financial transactions like deposits, withdrawals, transfers, loan payments, and more.
• Bring your own engaging personalization to every transaction by talking to members and demonstrating care for their best interests.

Requirements

• Bilingual Spanish preferred
• Genuine interest in well-being of those you serve
• Exceptional service and relationship building skills
• Ability to effectively engage humans using technology and automation
• Excellent verbal communication skills
• Impactful decision-making and problem solving expertise

Pay

Hourly Rate: $16.15 – $24.23 (commensurate with experience and education).

• Quarterly incentives based on productivity goals
• Annual corporate-wide incentives

Benefits

Comprehensive benefits package for all employees working 20+ hours per week, with a focus on total well-being:

• Medical, vision, and dental benefits
• 401k plan with company matching
• Generous sick, vacation, and personal leave

For more details, view the 2025 SECU Benefit Guide.