Teller Services Coordinator - Montgomery, IL

Why Join Us

An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years).

Competitive pay and annual discretionary bonus eligible

Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

Family-friendly work hours

With 200+ community bank locations, we offer opportunities to grow and develop in your career

Promote from within culture

Responsibilities

• Efficiently run all operational procedures and practices within the branch, including dual control adherence
• Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support
• Take a proactive approach to solving operational issues
• Ensure security procedures are established and being followed for the safety of employees and customers
• Lead by example by operating a teller drawer to serve customers in lobby or drive
• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses
• Promote and foster exceptional service throughout team to ensure best in class customer service is being provided
• Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
• Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel
• Participate in community events, as needed

Qualifications

• Previous teller experience required
• Excellent customer service and problem-solving skills
• Exceptional verbal and written communication skills
• High school diploma or GED required, college degree preferred
• Travel between branches may be necessary
• Ability to lift up to 50 lbs and stand for long periods of time