Teller Service Coordinator - Grand Rapids, MI

Responsibilities

• Efficiently run all operational procedures and practices within the branch, including dual control adherence
• Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support
• Take a proactive approach to solving operational issues
• Ensure security procedures are established and being followed for the safety of employees and customers
• Lead by example by operating a teller drawer to serve customers in lobby or drive
• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses
• Promote and foster exceptional service throughout team to ensure best in class customer service is being provided
• Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
• Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel
• Participate in community events, as needed

Qualifications

• 2 Previous teller experience required
• Excellent customer service and problem-solving skills
• Exceptional verbal and written communication skills
• High school diploma or GED required, college degree preferred
• Travel between branches may be necessary
• Ability to lift up to 50 lbs and stand for long periods of time

Benefits

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

Compensation

The estimated hourly rate for this role is $22.00 - $24.00, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience.