Teller - Rancho Cucamonga

About the role

The Teller position at Banc of California involves assisting with branch activities, including day-to-day delivery of client-facing services and processing transactions. Key responsibilities include accurately and efficiently processing transactions, answering customer questions, maintaining vault and ATM balances, inputting hold/stop payments, assisting with monthly certifications, conducting account research, and contributing to branch audits.

Responsibilities

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop)
• Answer questions and resolve customer concerns regarding services provided by the Bank
• Absorb and balance vault and ATM
• Input hold/stop payments
• Absorb and balance monthly certifications
• Conduct account research
• Contribute to the overall success of the branches audit results
• Order supplies and process mail
• Absorb and process daily Teller work
• Assist with processing and scanning of daily Teller work
• Demonstrate knowledge of wire procedures and assist with wires to meet branch needs
• Review and verify daily reports assigned by Branch Management
• Adhere to Bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and Bank assets
• Participate and contribute to the branch’s overall goals
• Follow all established policies and procedures
• Perform other duties and projects as assigned

Requirements

• One year cash handling experience in any industry is required
• A High School Diploma or equivalent is required
• Basic understanding of cash handling and basic knowledge of 10 key (or can learn) is required
• Ability to learn key branch systems; basic end-user knowledge of Word and Excel is required
• Detailed and accurate; ability to mitigate risks and exercise critical thinking is required
• Ability to answer basic questions about products and service client needs is required
• Responsive; establishes and maintains relationships internally and externally by understanding needs; can appropriately escalate when needed is required
• Engages others in a friendly and reliable manner; ability to write key information via email and communicate basic information via phone is required
• Maintains awareness of coming products with ability to answer questions and act with minimum required information is required
• Takes appropriate direction, with ability to escalate appropriately and following up across multiple concurrent tasks is required
• Accountable for handling appropriate level of risk and making decisions appropriate to level is required
• A High School diploma or equivalent required

Qualifications

• High School Diploma or equivalent is required

Skills

• Basic understanding of cash handling and basic knowledge of 10 key
• Ability to learn key branch systems; basic end-user knowledge of Word and Excel
• Detailed and accurate; ability to mitigate risks and exercise critical thinking
• Ability to answer basic questions about products and service client needs
• Responsive; establishes and maintains relationships internally and externally by understanding needs; can appropriately escalate when needed
• Engages others in a friendly and reliable manner; ability to write key information via email and communicate basic information via phone
• Maintains awareness of coming products with ability to answer questions and act with minimum required information
• Takes appropriate direction, with ability to escalate appropriately and following up across multiple concurrent tasks
• Accountable for handling appropriate level of risk and making decisions appropriate to level

Benefits

• Financial Security: Eligible to participate in the company's 401(k) plan which includes a company match and immediate vesting
• Health & Well-Being: Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA)
• Building & Supporting Your Family: Partnerships with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off
• Career Growth Opportunities: Tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more

Pay

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Schedule

N/A