Teller-PT

Responsibilities

• Champion Operations and Compliance – 80% of your time will be spent protecting the privacy and security of our customers.
• Process daily transactions and be alert to fraud.
• Follow proper cash handling, teller differences, and dual control guidelines.
• Maintain proper cash limits including drawer, vault, and total FSC limits.
• Mitigate risk by adhering to FCB policies, procedures, and processes.
• Ask questions and seek guidance.
• Grow Consumer Relationships – 5% of your time will be spent establishing and growing consumer relationships through the following activities:
• Engage in productive conversations on inbound calls and at the drive thru.
• Utilize marketing campaigns to inform customers about our products and promotions.
• Ask for referrals and advocate for the Refer-A-Friend program.
• Partner with your team to uncover additional needs-based sales opportunities.
• Deepen Consumer Relationships – 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:
• Conduct service-related outbound calls and achieve assigned call goal.
• Identify partner referrals by asking purposeful questions.
• Obtain unsecured lending certification to uncover non-real estate secured lending opportunities.
• Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities:
• Take ownership of your own development.
• Progress toward completion of Pathways.
• Learn BUILD and BUILD 2.0, our sales conversation framework.
• Become a subject matter expert on our digital products.
• Stay informed with Need2Know and First2Know.
• Complete all required trainings in a timely manner.

Qualifications

• A high school diploma or equivalent.
• Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
• Tech-savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
• A valid driver’s license and ability/willingness to travel regionally.