Teller - Peak Time

About the Role

This position provides an extraordinary member experience by performing standard teller transactions and balancing processed transactions on a daily basis.

Responsibilities

• Performs accurately routine transactions related to Credit Union products and services in a professional and courteous manner.
• Balances processed transactions on a daily basis.
• Cross-sells all Credit Union products and services, directing members to the appropriate departments.
• Attends training sessions and seminars as requested by supervisor and mandated by the Credit Union.
• Adheres to and demonstrates the behaviors of the Credit Union’s core values; actively works to enhance the member experience.
• Performs all duties in line with all Credit Union policies and all state and federal regulations.
• Other duties as requested.

Key Behavioral Competencies

• Initiative: Takes effective action without being directed. Seeks guidance when needed to achieve goals and makes things happen.
• Learning Agility: Constantly seeks new information and the "why" behind everything. Applies new knowledge and inspires others to do the same.
• Team Player: Identifies with the larger organizational team and supports organizational goals. Shares resources and supports all members of the organization.
• Dependability & Reliability: Consistently meets commitments and quality of work. Communicates when unable to meet commitments and ensures coverage.
• Active Listening: Fully present and engaged when someone is speaking. Paraphrases to confirm understanding of communication.

Requirements

• High School diploma or equivalent.
• At least 6 months of cash handling experience.
• Satisfactory completion of teller training.
• Good oral communication skills.
• Ability to operate standard office equipment (e.g., calculator).
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be able to use basic math skills and spell accurately up to a high school graduate level.

ADA Requirements

Physical Requirements

• Perform primarily sedentary work with limited physical exertion.
• Regularly lift a cash box of up to 10 lbs. and coin bags up to 30 lbs. on occasion.
• Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
• Must be able to stand for long periods of time.
• Must be able to routinely perform work on a computer for an average of 6-8 hours per day.
• Must be able to work additional hours as required or requested by management.
• Must be capable of regular, reliable, and timely attendance.

Working Conditions

• Routinely perform work indoors in a climate-controlled shared work area with minimal noise.
• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.

Benefits

Growth and Development

• Emerging Leaders program designed for high-potential employees.
• Proven career mobility: 21 program participants promoted or transferred (14 into leadership roles).
• 16 overall promotions in calendar year 2025.
• 9 transfers for advancement in calendar year 2025.

Benefits That Support You

• Medical, dental (BCBSRI), and vision (VSP) coverage available to full-time employees.
• 401(k) and Roth options with a competitive employer match.
• Performance-based incentive (target 4% of salary).
• Employee discounts on loan products.

Time & Flexibility

• Paid day off for annual primary care visit.
• Paid volunteer day + company-wide “Day of Purpose”.
• 100% employee participation in community service in 2025.

Culture & Connection

• Highly engaged workforce – 94% participation in most recent engagement survey.
• Open-door, “ask anything” culture.
• Employee events and team connection opportunities.

Our Values

We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.

• Your Voice Is Heard Here: Hierarchy doesn’t drive impact—all voices are sought out, heard, and respected. We are listeners, then doers.
• Your Team Makes You Stronger: Independent work is expected, but collaboration with compassionate accountability makes us all stronger.
• Your Future Is Bright: We recognize that careers are not always straight lines. Professional development is a shared responsibility, and we provide opportunities and resources to help you navigate your career path.