Teller Part Time

Location: On site at location listed in job posting.

Schedule

• Monday – Thursday: 8 AM – 5 PM
• Friday: 8 AM – 6 PM
• Saturday: 8:30 AM – 1:00 PM
• Average 25 hours per week

About the role

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, you may recommend bank products or refer clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Maintain high customer service and procedural standards. Fulfill retail banking products through referral-based leads, prospecting lists, or self-sourcing. Monitor and maintain control of cash.

Responsibilities

Operational efficiency

• Handle a cash drawer; follow all audit and security policies and procedures
• Process deposits, withdrawals, transfers, and loan payment transactions for customers
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.)
• Assist in daily balancing and processing of ATM(s), including all entries
• Assist in verification of deposits in the night and lobby depository
• Assist with dual control vault responsibilities
• Stay informed of all operational updates and changes to ensure compliance with current guidelines

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively
• Ensure an excellent overall client experience by assisting clients with select service needs
• Enhance individual knowledge by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning

Sales and service

• Identify cross-selling opportunities and refer clients/prospects to the appropriate team
• Promote bank products and services to further enhance client relationships

Compliance and risk management

• Comply with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics
• Perform all other job-related duties as assigned

No supervisory responsibilities.

Requirements

• High school diploma or GED required
• 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience

Skills

• Microsoft Office Suite
• 10-key calculator
• Coin counter