Teller (Oahu)- Territorial Savings

Job Qualifications/Requirements

• Minimum Education Level: High School Diploma
• Prior Experience: Some experience in retail sales and customer service functions a plus. Combination of Experience and Education can meet the job requirements: Yes
• Skills: English: Written: Fluent Verbal: Fluent Computer/Systems Knowledge Requirements: Basic to Intermediate Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone Required: Ability to respond effectively to the most sensitive inquiries or customer complaints Required: Ability to manage multiple tasks, projects, and deadlines simultaneously Required: Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment

Transaction Processing

• Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders
• Maintain a balanced cash drawer by following established cash-handling procedures
• Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations
• Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access

Operational Excellence

• Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols
• Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets
• Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use
• Complete assigned administrative tasks, such as updating customer records and assisting with branch audits

Customer Service

• Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously
• Assist customers with routine inquires related to accounts, transactions, and services, ensuring a positive banking experience
• Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary
• Resolve basic customer concerns and escalate complex issues to the appropriate branch personnel

Teamwork and Professional Development

• Collaborate with branch team members to ensure smooth daily operations and consistent service delivery
• Participate in training opportunities to enhance job knowledge and stay informed about banking products and services
• Support other branch functions as needed, including assisting with special projects or tasks during peak times
• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture