Teller (Hawaii Kai)- Territorial Savings

Job Qualifications/Requirements

• Minimum Education Level: High School Diploma
• Prior Experience: Some experience in retail sales and customer service functions a plus. Combination of Experience and Education can meet the job requirements: Yes
• Skills: English: Written: Fluent, Verbal: Fluent, Computer/Systems Knowledge Requirements: Basic to Intermediate Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone; Ability to respond effectively to the most sensitive inquiries or customer complaints; Ability to manage multiple tasks, projects, and deadlines simultaneously; Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment.

Transaction Processing

• Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders.
• Maintain a balanced cash drawer by following established cash-handling procedures.
• Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations.
• Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access.

Operational Excellence

• Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols.
• Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets.
• Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use.
• Complete assigned administrative tasks, such as updating customer records and assisting with branch audits.

Customer Service

• Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously.
• Assist customers with routine inquires related to accounts, transactions, and services, ensuring a positive banking experience.
• Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary.
• Resolve basic customer concerns and escalate complex issues to the appropriate branch personnel.

Teamwork and Professional Development

• Collaborate with branch team members to ensure smooth daily operations and consistent service delivery.
• Participate in training opportunities to enhance job knowledge and stay informed about banking products and services.
• Support other branch functions as needed, including assisting with special projects or tasks during peak times.
• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.

Pay and Benefits

The salary range for this full-time position is $18.00 Hourly - $22.00 Hourly + differentials+ sign-on bonus + benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.