Teller - North Tonawanda Branch

About the role

Specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers, and proactively addressing their immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunities and provide introductions to appropriate banking partners.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering), BSA (Bank Secrecy Act), and KYC (Know Your Customer) related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators.
• Complete other related duties as assigned.

Scope of Responsibilities

Responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The role requires empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking to support the Company’s culture and brand. Interacts with appropriate areas within the Bank to resolve branch-related operational issues efficiently and accurately. Stays current on operational changes and demonstrates sound risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication and interpersonal skills.
• Demonstrated exceptional customer service.
• Well-organized with proven time management and prioritization skills.
• Proficient with internet user-level technology.

Preferred Qualifications

• Bilingual based on branch needs.

Physical Requirements

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5 lbs – 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face-to-face work environment.

Pay

$18.00 - $26.21 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.