Teller- New Albany

About the role

The Member Services Representative completes financial transactions professionally and efficiently, listens to and addresses member inquiries, and ensures accuracy in member records. This role involves guiding members through the credit union's products and services, identifying opportunities to enhance their financial well-being, and maintaining compliance with internal procedures and guidelines.

Essential Functions & Responsibilities

• Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed
• Post transactions to member accounts and maintain member records
• Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service
• Balance cash drawer and daily transactions according to credit union policies and guidelines
• Follow the choreography established for the branch footprint
• Complete and maintain financial certification training as designated by the credit union
• Uncover opportunities and advise members on financial health
• Perform a variety of miscellaneous tasks including ATM duties, completing logs and reports, typing, filing, computer input and answering the telephone
• Perform other job-related duties as assigned

Performance Measurements

• To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: Vibrant Connections, Inclusive Excellence, Bold Compassion, Endless Empowerment
• To provide friendly, professional and accurate service and support to all members and coworkers
• To function within the pre-set balancing standards policy
• To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance
• To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately
• To follow the credit union's Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error

Qualifications

Experience: One month to twelve months of similar or related experience.

Education: A high school education or GED.

Skills

• Ten key calculator and computer keyboard by touch
• Must be good with detail to deal with numbers and names

Interpersonal Skills

Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring normal courtesy in providing assistance or information.

Physical Demands

While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

Work Environment

While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

Pay

$18.12 per hour

This response is AI-generated, for reference only.