Teller-Albany Pacific Branch

About the role

Under the general direction of the Branch Manager, this position delivers exceptional member service by performing teller transactions, identifying and referring cross-sell opportunities, and supporting branch administrative needs in alignment with the Credit Union’s mission and philosophy.

Responsibilities

• Cash Handling and Transactions – 35%
  • Process a variety of cash transactions, including accepting savings and loan payments, disbursing Line of Credit and Visa loan advances, and handling miscellaneous cash transactions.
  • Balance the cash drawer daily and assist with the vault and cash recycler balances.
  • Process ATM cash acceptance, night depository, and record end-of-day reports.
• Member Services and Account Maintenance – 20%
  • Provide routine information on Credit Union services and member accounts.
  • Open and close accounts as needed, handle internal recurring transfers, stop payment requests, wire transfers, ACH forms, and additional share accounts.
• Cross-Selling and Member Education – 20%
  • Promote and educate members on Credit Union products and services.
  • Meet targeted cross-sell goals per the incentive plan and guide members in selecting products to meet their needs.
• Operational Support – 15%
  • Complete daily branch operational tasks, including preparing checks for processing, ordering checks through the vendor, and handling month-end tasks as required.
  • Open and close the department efficiently each day.
• Compliance and Training – 10%
  • Adhere to all Credit Union policies, procedures, and state and federal regulations.
  • Participate in required training and assist colleagues in understanding procedures and practices to ensure compliance with CW values and Information Protection requirements.

Requirements

• Strong verbal and written communication skills.
• Proficiency in basic math with a high degree of accuracy.
• Good organizational and clerical skills; proficiency with PC applications and the ability to learn new software.
• Ability to maintain a professional image when interacting with members and colleagues.
• Able to work both independently and collaboratively, exercising sound judgment in decision-making.
• Proficient at handling large volumes of transactions efficiently and accurately.
• Goal-oriented, with a focus on exceeding established expectations.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Excellent interpersonal skills, handling member inquiries fairly and consistently.

Education/Experience

• High school diploma or GED required.
• Minimum of 12 months prior experience in a teller role, financial institution, retail, or customer service position involving cash handling.

Benefits

• 2 weeks' vacation in the first year, 3 weeks in the second year, and 4 weeks starting the third year.
• 10 paid holidays each year.
• 5 paid sick days annually.
• Medical, dental, and vision insurance effective the first of the month following your hire date.
• Eligible for a semi-annual incentive of 2.5% (5% yearly) of your annual salary based upon the achievement of strategic organizational goals.
• Upon completion of your 6th month of employment, eligible to enroll in Central Willamette’s 401(k) program with a dollar-for-dollar match up to the first 3% of gross salary and 50% of the next 2% of gross salary.
• Monthly incentives.

Pay

Salary starts $16.72–$20.91 per hour.