Teller/New Accounts

Responsibilities and Duties

• Performs all regular teller duties including accepting deposits, cashing checks, and performing various customer service-related duties.
• Prepares holds on deposits.
• Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
• Performs operational duties as required, which may include: vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
• Responsible for opening and closing individual and commercial deposit accounts. Must obtain appropriate BSA information and business documents for account opening.
• Prepares all paperwork and assists the customer in signing the documents.
• Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
• Performs various customer service duties:
• Answering phone calls and assisting walk-in customers, initiating customer research.
• Processing check orders, closing accounts.
• Processing customer account printouts.
• Sorting daily mail.
• Assisting with NSF, Non-post, and collections.
• Assisting customer with Safe Deposit Boxes
• Deposit verification for credit purposes.
• Maintains customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
• Performs other related duties as assigned by management.
• Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends).

Knowledge, Skill, and Abilities

• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes.
• Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
• Skill in communicating with clients and co-workers in courteous and professional manner.
• Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
• Skills in effectively listening to customers and making appropriate referrals.
• Ability to maintain a high level of confidentiality.
• Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
• Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers needs is being met.
• Ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Ability to function as a team player.
• Ability to perform any other duties/projects as assigned by management.

Education and Experience

• A high school graduate or equivalent.
• A minimum of 24 months of prior banking experience is generally expected.
• Cash handling and customer contact experience preferred.