Teller / New Accounts

Responsibilities

• Performs all regular teller duties including accepting deposits, cashing checks, and performing various customer service-related duties.
• Prepares holds on deposits.
• Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
• Performs operational duties as required, which may include: vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
• Responsible for opening and closing individual and commercial deposit accounts. Must obtain appropriate BSA information and business documents for account opening. Prepares all paperwork and assists the customer in signing the documents.
• Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
• Performs various customer service duties:
  • Answering phone calls and assisting walk-in customers, initiating customer research.
  • Processing check orders, closing accounts.
  • Processing customer account printouts.
  • Sorting daily mail.
  • Assisting with NSF, Non-post, and collections.
  • Assisting customer with Safe Deposit Boxes.
  • Deposit verification for credit purposes.

Requirements

• Maintains customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
• Performs other related duties as assigned by management.

Knowledge, Skills, and Abilities

• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes.
• Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
• Communicates with clients and co-workers in courteous and professional manner.
• Operates computer terminals and printers, back counter capture machine, coin machine and copier.
• Effectively listens to customers and makes appropriate referrals.
• Maintains a high level of confidentiality.
• Provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
• Ensures appropriate efficiency, accuracy, and customer service is provided to customers to meet the bank's goals of meeting the customers' needs.
• Demonstrates accuracy and efficiency in a fast-paced environment.
• Functions as a team player.
• Performs any other duties/projects as assigned by management.

Education and Experience

• High school graduate or equivalent.
• A minimum of 24 months of prior banking experience is generally expected.