Teller/New Accounts

Responsibilities

• Assists customers accurately and efficiently.
• Develops long-term customer relationships.
• Oversees the receiving and paying of money to bank customers.
• Maintains accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions.
• Sells and opens new accounts, closes accounts, and advises customers on all bank services.
• Performs a broad variety of customer service and sales activities, including assisting walk-in customers and telephone customers with account problems and questions.
• Prepares holds on deposits.
• Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
• Performs operational duties as required, including vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
• Opens and closes individual and commercial deposit accounts.
• Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
• Answers phone calls and assists walk-in customers.
• Initiates customer research.
• Processes check orders.
• Closes accounts.
• Processes customer account printouts.
• Sorts daily mail.
• Assists with NSF, Non-post, and collections.
• Assists customers with Safe Deposit Boxes.
• Deposits verification for credit purposes.
• Maintains customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
• Performs other related duties as assigned by management.

Qualifications

• Full knowledge of personal and business banking products offered.
• Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge of general banking principles and banking regulations.
• Willingness to participate in educational opportunities.
• Communicates with clients and co-workers in a courteous and professional manner.
• Operates computer terminals and printers, back counter capture machine, coin machine, and copier.
• Effectively listens to customers and makes appropriate referrals.
• Maintains a high level of confidentiality.
• Ensures appropriate efficiency, accuracy, and customer service is provided.
• Functions as a team player.

Benefits

• 8 paid holidays.
• 17 PTO days each year for the first five years of employment (requires a 90-day introductory period).
• 16 hours of paid sick time upon hire date.
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.
• Health savings account with employer contributions.
• Flexible medical and dependent care spending plans.
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
• $50,000 group term life insurance.
• Long term disability insurance.
• Employee assistance program.