Teller/New Accounts

About the role

Provides quality service by assisting customers accurately and efficiently, and develops long-term customer relationships. Oversees the receiving and paying of money to bank customers, ensuring accurate record-keeping of deposits, withdrawals, negotiable instruments, and other bank transactions. Performs a broad variety of customer service and sales activities, including assisting walk-in and telephone customers with account problems and questions.

Responsibilities

• Performs all regular teller duties, including accepting deposits, cashing checks, and other customer service-related tasks.
• Prepares holds on deposits and completes forms such as CTRs, SIRs, and other BSA reporting as necessary.
• Handles operational duties, which may include vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing various reports.
• Opens and closes individual and commercial deposit accounts, ensuring appropriate BSA information and business documents are obtained.
• Prepares all account-opening paperwork and assists customers in signing documents.
• Strives to achieve sales goals by being a knowledgeable resource on bank products and services.
• Performs various customer service duties:
  • Answers phone calls and assists walk-in customers, initiating customer research.
  • Processes check orders and closes accounts.
  • Provides customer account printouts.
  • Sorts daily mail.
  • Assists with NSF, non-post, and collections.
  • Helps customers with safe deposit boxes.
  • Performs deposit verification for credit purposes.
• Maintains customer accounts, including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
• Performs other related duties as assigned by management.
• Ability to maintain regular and reliable attendance, including working flexible hours and weekends if required.

Requirements

• Full knowledge of personal and business banking products, with initiative to stay updated on changes.
• Basic knowledge of banking regulations applicable to the job function and all bank policies and procedures.
• Knowledge of general banking principles and regulations, with a willingness to participate in educational opportunities.
• Skill in communicating courteously and professionally with clients and coworkers.
• Skill in operating computer terminals, printers, back-counter capture machines, coin machines, and copiers.
• Effective listening skills and ability to make appropriate customer referrals.
• Ability to maintain a high level of confidentiality.
• Ability to provide leadership and guidance to team members in handling customer inquiries, cash/check handling, and referrals.
• Ability to ensure efficiency, accuracy, and customer service in a fast-paced environment.
• Ability to function as a team player.

Qualifications

• High school graduate or equivalent.
• A minimum of 24 months of prior banking experience is generally expected.
• Cash handling and customer contact experience preferred.

Pay

Hourly rate: $21 - $25

Benefits

• 8 paid holidays for employees working at least 35 hours per week.
• 17 PTO days each year for the first five years of employment (after completing a 90-day introductory period).
• 16 hours of paid sick time upon hire date.
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.
• Health savings account with employer contributions.
• Flexible medical and dependent care spending plans.
• 401K plan after 3 months and start of the next quarter, with employer contributions and profit sharing.
• $50,000 group term life insurance.
• Long-term disability insurance and employee assistance program.
• Benefits modified for employees working fewer than 35 hours per week.