Teller, Merrimack, Full-Time On-Site

About the role

Contribute to DCU’s Success Sharing and business goals by identifying members’ needs, providing service excellence, and helping members achieve their financial goals.

Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments, and check cashing, as well as assist with end-of-day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members, building strong business relationships, and educating and cross-selling appropriate products and services.
• Adhere to all DCU policies and procedures, including security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

Requirements

• High School Diploma or equivalent
• Prior cash handling experience
• Previous customer service experience preferred
• Verbal communication skills
• Technical skills (Windows, Microsoft Office)
• Bilingual skills a plus

Pay

$20.00/hour

Schedule

Monday - Friday 8:30 AM – 5:30 PM, alternating Thursday/Fridays 10:30 AM – 7:30 PM, alternating Saturdays 8:30 AM – 3:30 PM (40 hours)

Benefits

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Location: Merrimack, NH