Teller - Full-Time
Overview
When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight‑knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work‑life balance – and best of all, a place where you are accepted and respected for your individuality.
Responsibilities
- Provide accurate and efficient processing of members' financial transactions to ensure high levels of member satisfaction and maintain accurate record keeping of member accounts.
- Contribute to sales goal attainment for department and organization goals by identifying members’ product and service needs.
- Follow established processes and procedures to provide prescribed solutions for any member issues encountered.
- Provide banking services, facilitate member transactions, promote Members 1st and its services/customer service, and support general branch office operations and processing.
- Conduct various member account transactions, educate members on credit union products and services, and perform balancing and end‑of‑day procedures.
- Work with moderate supervision.
Skills
- Decision making according to established procedures.
- Normal courtesy and tact.
- Good communication and interpersonal skills.
- Thorough knowledge of credit union products, services, policies and procedures.
- Familiarity with PCs and applicable software.
Core Competencies
- Effective knowledge
- Accountability and self‑management
- Teamwork and leadership
- Communication
- Innovation and problem‑solving
Working Conditions
- Ability to communicate effectively in English, both orally and in writing.
- Ability to receive information and hear sounds at normal speaking levels under normal branch conditions.
- Visual ability to prepare and analyze data, view a computer terminal, and perform extensive reading.
- Sufficient manual skill for operation of PC keyboard and other standard office equipment.
- Ability to stand or sit for extended time periods.
- Ability to work extended evening and weekend hours and travel to other locations to provide extended‑hours coverage.
- Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects.
Qualifications
- Teller I Level: 0‑1 year of progressive retail financial or customer service experience.
- Teller III Level: Minimum of 3 years of retail banking or credit union experience, including cash handling, customer service, and an understanding of financial services regulatory policies and compliance; plus at least 2 years of financial experience identifying and promoting products and services to meet member/customer needs.
- No valid driver’s license required.
- Education: General and business knowledge equivalent to a high school diploma.
About Us
At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of “WE > me.” Our culture is built on the concept of WE – one faM1ly, one community, one place where everyone belongs. Our mission is to serve members, associates, and communities through support, empowerment, and meaningful relationships. Our vision is to grow our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones. Our values emphasize unparalleled experiences, servant leadership, financial stewardship, and a family‑first mindset.
Compensation
We are excited to offer a competitive salary for this position. The entry point in our salary range is $17.50 +/hr, with potential for a higher actual salary based on experience, skills, education, and location. Our compensation packages are designed to recognize and reward the unique qualifications and contributions of each candidate.