Teller - Member Services - Full-time

Location: Westover, WV. Final branch placement will be determined based on business needs and candidate preference. Member Experience Representatives may cover other locations or be assigned to a different home branch based on operational need.

Job Type: Full-Time, Non-Exempt, 40 Hours Per Week

About The Role

This role is ideal for someone who enjoys helping people, building relationships, and developing a strong foundation in financial services. It can also serve as a starting point for growth into more advanced roles within the organization.

Responsibilities

• Listen attentively and respond promptly to members’ needs with a solution-focused approach.
• Serve members across multiple areas, including the lobby counter, drive-thru, and office spaces.
• Assess member needs and recommend appropriate financial products and services.
• Process a variety of financial transactions, including deposits, withdrawals, transfers, check cashing, and payments.
• Maintain and balance an assigned cash drawer in accordance with established policies and procedures.
• Open and maintain accounts, debit cards, term share certificates, and online banking services.
• Maintain trust and responsibility by keeping all member information confidential and secure.
• Stay current on—and ensure compliance with—all applicable policies, procedures, and regulatory requirements.

Requirements

• Must be legally eligible for employment in the United States.
• Must be 18 years of age or older.
• Must have obtained a high school diploma or GED.
• Must be available to work a schedule rotation based on operating hours (Monday - Saturday).

Qualifications

We welcome applicants from a variety of backgrounds—even if you haven’t done this exact role before. We’re seeking individuals who are dependable, service-oriented, and motivated to grow in a member-focused environment.

• Enjoy working with people and solving problems.
• Communicate clearly and professionally.
• Stay organized and accurate in a fast-paced environment.
• Adapt to changing branch and member needs.
• Comfortable learning systems, procedures, and compliance expectations.

Preferred Qualifications

• One to three years of related experience, such as customer service, retail, or teller work.
• Strong communication and member service skills.
• Proficiency with computers, calculators, and related software.
• Accurate cash handling and solid, basic math skills.
• Demonstrated professionalism, courtesy, and tact.
• Self-motivated, solution-oriented, and detail-focused.
• Ability to work effectively in a fast-paced environment and manage multiple tasks proficiently.
• High accuracy when working with numbers and confidential member information.
• Strong analytical skills to support sound decision-making in member transactions.

Physical Requirements

• Regularly required to talk or hear.
• Frequently required to walk and sit; needs to be able to stand for extended periods of time.
• Use hand to finger, handle, or feel; reach with hands and arms.
• Climb or balance; stoop, kneel, crouch, or crawl.
• Must frequently or occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Pay

Starting pay from $18.00 per hour, commensurate with experience and qualifications.

Schedule

Monday - Saturday, based on operational need.

Benefits

• Paid Time Off
• Paid Holiday Time
• Comprehensive benefits package: Medical, dental, vision insurance, plus more great benefits to support your life and well-being.
• 401(k) with employer match.