Teller/Member Service Representative

Duties and responsibilities

• Serve as a primary Member Service Representative (MSR).
• Meet member needs by maintaining appropriate knowledge of all company products and services.
• Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
• Determine acceptability of negotiable items, place holds on deposited funds when appropriate.
• Determine potential fraud situations and take appropriate action to help protect the member and the Credit Union.
• Identify member’s needs and recommend appropriate products and services while providing quality member service.
• Strive to balance cash drawer each day.
• Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
• Aid in processing night drop.
• Aid in balancing branch cash machines.
• Aid members in accessing safe deposit boxes.
• Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

About the role

Liberty FCU is a full-service credit union seeking a full-time Member Service Representative/Teller for the Branch Creek Office. The position is based at 580 Franklin Rd, Franklin, TN 37069. Hours of operation are Monday-Thursday 9:00 a.m. - 5:00 p.m. and Friday 9:00 a.m. - 6:00 p.m. Candidates must be available to work up to 40 hours per week, including Saturdays on a rotating basis. If applicable, a two-three week training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included.

Requirements

Candidates must possess excellent member service skills, professionalism and confidentiality. Previous financial institution experience is preferred.

Skills

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Benefits

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Pay

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Schedule

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Equal Opportunity Employer

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.