Teller - Maricopa Fry's

About the role

Tellers contribute to the success of the credit union and its members by delivering accurate, efficient, and exceptional service experiences. They focus on service excellence and financial wellbeing by building trust through member transactions, handling cash responsibly, and engaging in basic consultative conversations to identify member needs. Tellers exemplify Desert Financial’s dedication to outstanding service by performing every transaction with precision, adhering to operational and compliance standards, and providing courteous, solutions‑oriented support to every member. As key members of the branch team, they build foundational knowledge of credit union products and services while developing the skills to support members’ financial wellbeing, promote self‑service adoption, and maintain a welcoming, inclusive branch environment.

Responsibilities

• Build trusted member relationships by welcoming members, managing lobby traffic and appointment scheduling, and providing courteous, professional, solutions‑oriented support.
• Process member transactions—including deposits, withdrawals, check payments, and account servicing—with accuracy, compliance, and care.
• Uphold operational standards, follow compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify financial needs, provide basic financial guidance, and submit qualified referrals.
• Use and promote digital tools and CRM systems to complete transactions, maintain data integrity, and assist members in adopting self‑service options.
• Pursue continuous learning and development through coaching, feedback sessions, and cross‑training opportunities.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED (required).
• 1+ years of experience in sales and service (required).
• Demonstrated high level of accuracy and focus in processing transactions, maintaining records, and adhering to procedures; proactive discrepancy resolution (required).
• Genuine care, patience, and professionalism in every interaction; ability to recognize member emotions and respond appropriately (required).
• Ability to adapt quickly to evolving processes, technologies, and priorities while maintaining a positive, solutions‑focused mindset in a fast‑paced environment (required).
• Clear, confident communication and active listening to understand member needs and convey information accurately (required).
• Teamwork orientation, contributing positively to branch goals through communication, shared accountability, and fostering an inclusive environment (required).
• Comfort with technology and eagerness to learn new systems or tools; openness to feedback and professional growth (required).
• Previous experience with cash handling (preferred).
• Previous experience in a financial institution (preferred).
• Notary – State certification within 30 days (preferred).