Teller, LPT16

About the role

As a Teller, you’ll work under the leadership of the Branch Officer to welcome members and non-members, perform various transactions accurately and efficiently, and adhere to Credit Union policies and procedures to ensure ethical and compliant business practices. Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

Responsibilities

• Greet members and non-members and provide relevant information regarding transactions, products, and services.
• Receive and process member transactions, including deposits, withdrawals, loan payments, and other negotiable instruments, while adhering to all branch processes, procedures, policies, and compliance regulations.
• Perform individual settlement procedures and balance cash drawer and daily transactions.
• Assist with branch balancing.
• Actively engage in the relationship-building process through educating and referring Credit Union products and services.
• Direct members to the appropriate department or resource for further information and services as necessary.
• De-escalate challenging member situations by problem-solving, exercising sound judgment, and demonstrating a special effort to say "yes."
• Demonstrate a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Remain vigilant and aware of surroundings, report any unusual or suspicious behaviors, activity, or inconsistencies.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or equivalent required (or an equivalent combination of education and experience).
• Six months of related experience is preferred (entry-level role).
• Basic Microsoft Office skills; ability to learn core systems and related software.
• Ability to apply cognitive reasoning to daily tasks, take ownership, and work independently or collaboratively.
• Highly motivated, detail-oriented, organized, and efficient with multitasking.
• Ability to work in a professional, fast-paced environment without sacrificing quality and accuracy.
• Position requires standing, sitting, walking, reaching, and lifting up to 10 lbs. regularly.

Skills

• Strong interpersonal skills, including confidentiality, discretion, diplomacy, and tact in communication.
• Builds relationships and fosters positive interactions with team members, members, and vendors.
• Good verbal communication skills, including positive body language, tone, patience, active listening, and sound judgment.
• Ability to understand and communicate products, services, and regulations.

Benefits

• Competitive pay.
• Outstanding benefits.
• Supportive team environment.
• Endless growth opportunities.