Teller - Latham, NY (Johnson Rd)

About the role

Teller is the frontline ambassador of Trustco Bank, delivering exceptional customer service with professionalism and integrity. This pivotal role combines precision, efficiency, and a commitment to safeguarding our clients' financial privacy. As a trusted representative, you will facilitate seamless banking transactions while upholding the highest standards of operational security and compliance.

Responsibilities

• Accurately and efficiently process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts with meticulous attention to detail.
• Cross-sell and educate clients on the Bank’s diverse financial products and services, enhancing client relationships and fostering financial wellness.
• Handle credit card payments, issue money orders, bank checks, and accept loan payments, ensuring accuracy and security.
• Manage night deposit bags, admit clients to safe deposit boxes, and maintain confidentiality and security at all times.
• Respond promptly to customer questions, provide account balances, and assist with general banking needs, cultivating a welcoming environment.
• Perform end-of-day balancing of transactions, verify cash totals, and reconcile Automated Teller Machines (ATMs).
• Maintain detailed reports and logs to ensure compliance and accurate record retention.

Qualifications

• High School Diploma or equivalent
• Proven experience in customer service and cash handling
• Strong verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Highly organized with exceptional multitasking abilities
• Willingness to participate in ongoing training and development
• Ability to lift 10–20 lbs., stand for extended periods

Preferred

• Previous banking or financial services experience

Schedule

Full-time Position With Hours Aligned To Branch Operations
Mon/Wed: 8:30 AM – 5:00 PM
Tue: 8:30 AM - 3:00 PM
Thu/Fri: 8:30 AM – 6:00 PM
Sat: 8:30 AM – 1:00 PM (rotating schedule)
Sun: Closed

Employees may need to remain 15–30 minutes after closing.

Pay

NE11 ($17.00-$20.00 hour)

Schedule

Full-time

Benefits

Includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!