Teller - Lancaster East Office

Role not eligible for sponsorship.

Responsibilities

• Serve customers, prospective customers, and bank associates promptly and professionally in full accordance with Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures.
• Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries, or issues.
• Refer loan and deposit customers or prospects to subject matter experts.
• Complete ongoing product knowledge, digital product knowledge, financial services, and sales-oriented training, in addition to all required course training, to sustain a broad base of product, service, and sales knowledge.
• Utilize product knowledge to assist customers and suggest products and services to meet their needs.
• Protect bank assets by adhering to all processes, policies, and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State, or Local regulations impacting teller activity and branch operations.
• Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
• Communicate recommendations for improved workflow and service to customers.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures, and apply them to daily tasks.
• Deliver a consistent, high level of service within our Serving More standards.
• Other duties as assigned.

Competencies

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Able to Multi-Task or Juggle Priorities
• Ability to work as part of a team
• Active listening skills with an ability to proactively identify and recommend products and services
• Ability to work independently and handle basic customer issues

Requirements

• High School Diploma or Equivalent required
• 1 year or more of banking experience preferred
• Prior cash handling, sales, or customer service experience preferred

Schedule

Operating hours are Monday through Friday 9:00am - 5:00pm and Saturday 9:00am - 12:00pm. The average number of Saturdays to be worked per month are 2-3. This position is hourly and full-time. A minimum of 37.5 hours per week is required in order to maintain eligibility for full-time status. Generally, this position will require 37.5 - 40 hours per week.